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Dixa

Customer service software that puts calls, chat, email and AI agents in one inbox for online retailers.

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Dixa is a Copenhagen company whose platform routes customer conversations from every channel into one workspace for support teams and lets an AI agent answer routine questions such as order tracking and refunds. It targets mid-sized ecommerce and consumer brands in dozens of countries. A USD 105 million Series C led by General Atlantic followed in 2021.

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